Please tell us what you think
Your feedback is important to us, good or bad. Please fill in this short feedback form with any comments or concerns you may have about our service and your interactions with us. Thank you!
What happens when I make a complaint?
If you’ve had a less than satisfying experience with Geelong Mums we’d like to hear from you. Every bit of feedback is reviewed by our CEO and General Manager.
How do I lodge a complaint?
Please use this short feedback form and include your preferred contact information.
If you’d prefer to write to us we have the following options:
- Email firstname.lastname@example.org
- Post your complaint letter to: Geelong Mums Complaints, PO Box 356 Balaclava VIC 3183
We aim to resolve your issue within 5 business days. If it takes longer, we'll keep you updated on our progress until we solve it.
What if I want to take my complaint further?
If we’re still unable to resolve your complaint to your satisfaction, you can contact the Australian Charities and Not for Profit Commission.
Further information on how we handle complaints can be found in our Complaint Handling Policy.