How to get help

If you are a Social worker or a Maternal and Child Health nurse...

To access our service please read our Service Policy and contact us by email. Our service is provided free of charge and there are no assessment criteria.

If you are a parent who needs help…

If you do not have a social worker you can contact Child FIRST to have your needs assessed. For Barwon Area (Greater Geelong, Queenscliff, Surf Coast) the number is 1300 551 948, for Colac-Otway - Corangamite the number is (03) 5232 5500, and for South West Area (Glenelg, Moyne, Southern Grampians, Warrnambool) the number is 1300 543 779.

Child FIRST is a free service. You need to complete a Child FIRST assessment where they will explore your parenting capacity and needs. This does not guarantee that a case manager will be allocated to you, if they assess alternative community supports can be put in place. For more information please see this website.

The Maternal & Child Health Line is available 24 hours a day, 7 days a week. The number is 13 22 29.