Click here to donate to Geelong Mums's emergency appeal

COVID-19 FAQs

Last updated: Tuesday 24 March 1.25pm

Message from the CEO, Jessica Macpherson OAM

Further to our recent updates, regretfully we advise that our warehouse will continue to be closed for goods donations and volunteers until further notice.

Our organisation believes this measure is unavoidable following the government's advice to strictly limit travel outside the home, and for the safety of our staff.

Our staff are still working hard to help families in need to access vital nursery equipment and other necessary items, whilst abiding by all government advice.

They continue to process goods in the warehouse and work with our social service partners to ensure these are distributed efficiently.

Please see our FAQs below for answers to other questions you might have.

We'll be communicating with you again later this evening regarding the best way you can help Geelong Mums at this time.

Thanks for sticking with us and for everything you do for Geelong Mums.

Jessica Macpherson OAM, CEO, St Kilda Mums

FAQs

I need some help from Geelong Mums.  What should I do?

Please see this page of our website for more information on how to access help from Geelong Mums.

 

I am a social worker, can I still get help for the families I am supporting?

Yes, we are still taking requests and processing your orders. Please email request@geelongmums.org for more information.

 

Are you still open for donations?

No, we have had to pause the donations of goods for the time being, to follow government guidelines asking people to strictly limit movement outside the home and to ensure the safety of our staff.

 

Can I just leave my donation at the door?

No.  Please do not do this.  We won’t be able to check with you if your donation is suitable, or it may get wet and it costs us time and money to dispose of it.

 

Can I volunteer at the warehouse?

No. Regrettably we can not welcome volunteers at this time for the safety of our staff and our volunteers.

 

Is One Mother To Another still happening?

No.  Because we have to close for donations we are unable to accept your One Mother To Another gift at this time. 

 

Can I post my donation? 

No.  Please hold onto your donation until a later date if you are able to.

 

Can I organise a courier to deliver my donation?

No.  Please hold onto your donation until a later date if you are able to.

 

Are financial donations helpful right now?

Yes. Financial donations are vital right now to ensure that Geelong Mums can continue to operate and help families in need.  You can make a donation via our website or via EFT.

 

What are you spending the money on?

We are spending the money on purchasing new stock when we run out, making deliveries to social workers where necessary, paying our rent and bills. Our small team of staff are still working hard to process the items we have here to get them out to families when they need it.

 

Have you had to lay off staff?

No. Our staff are more important than ever right now as we no longer have volunteers or workplace teams helping to transform and pack donations.  They are working extremely hard in difficult circumstances to help all the families on our waiting list.

 

How are you still helping families in need?

We are distributing the stock that we already have on hand and purchasing some items we consider highly necessary, such as cots, prams and car seats.  We are working closely with social workers and Maternal Child Health Nurses to fulfill the requests for families already on our waitlist.