How to get helpThis is how you contact us if you are in need of help or are a social worker looking for material aid.
Social workers and Maternal and Child Health nurses...
If you are a health professional or work for a social service agency and would like to find out more about our service please read our Collection Policy and contact us using this email address firstname.lastname@example.org. Our service is provided free of charge and there are no assessment criteria.
If you are a parent that needs help…
If you are expecting a baby or need help now, you can ask your social worker or maternal child health nurse to contact us by email email@example.com.
If you do not have a social worker you can contact Child FIRST to have your needs assessed. For Barwon Area (Greater Geelong, Queenscliff, Surf Coast) the number is 1300 551 948, for Colac-Otway - Corangamite the number is (03) 5232 5500, and for South West Area (Glenelg, Moyne, Southern Grampians, Warrnambool) the number is 1300 543 779.
Child FIRST is a free service. You need to complete a Child FIRST assessment where they will explore your parenting capacity and needs. This does not guarantee that a case manager will be allocated to you, if they assess alternative community supports can be put in place. For more information please see this website.
The Maternal & Child Health Line is available 24 hours a day, 7 days a week. The number is 13 22 29.